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Make a claim

When you receive your policy documents you will be provided with the Cycleguard Rescue contact number.

Call Assist
Call Assist Ltd,
Axis Court,
North Station Road,
Colchester,
Essex
CO1 1UX

email: enquiries@call-assist.co.uk or facsimile on 01206 364268, 24 hours a day, 7 days a week.

01206 771767 Rescue Centre

We recommend you store this number on your mobile phone or in a place accessible when you are using your bike. If you need to use this service simply call this number and 'Call Assist' (the rescue providers) will ask for your personal or policy details. They will then despatch a rescue operator to your location and recover you and your bike to the nearest bicycle repair shop, railway station, car rental agency or your home or alternative overnight accommodation if either are nearer. Don't worry if you haven't got your policy details to hand, they can usually locate your cover details from your personal details, but if not they will take a credit card number as a deposit and will refund you once your policy has been located.